Keyboard/mouse does not work

Modified on Fri, 9 Jul, 2021 at 8:29 PM

  • Make sure the keyboard/mouse is firmly plugged into the back of the computer
  • Try unplugging one or both, and then reinserting it into the back of the computer
  • Try plugging your USB keyboard/mouse into a different USB socket
  • Replace the keyboard/mouse with one that you know works
  • If you cannot see any lights on your keyboard when you press the Caps Lock or Num Lock key, it may be a dead keyboard
  • Make sure there is no dirt or fluff clogging up either the optical laser or roller ball on the underside of your mouse. It may require a clean
  • If you are using a wireless keyboard/mouse, try pressing the reset button on the device or replace the batteries.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article