Please try the following steps:
  1. In Word select File | Options
  2. Select Advanced, then on the right, Scroll down to the bottom of the options and select the File Locations button.
  3. Double-click User Templates and make a note of the full path from the address bar of the Explorer Window.
  4. Close all of the options Windows until you are back to your blank document
  5. Select File | Save As
  6. In Save Type As, select Word Marco-Enabled Template (The file type is .dotm)
  7. Enter the path noted in stage 3 into the address bar
  8. Select Save and exit Word
  9. In Windows Explorer, browse to the path from stage 3
  10. Select Organize | Folder and Search Options, go to the view tab
  11. Un-tick “Hide Extensions for Known File Types” is, and Select “Show Hidden Files, Folders and Drives”
  12. In Explorer you will now see a Normal.dotm and the .dotm file you have just created
  13. Rename Normal.dotm to NormalOLD.dotm
  14. Rename your new document to Normal.dotm